We want you to be happy with your purchase. If for any reason you're not satisfied with your item, we're here to help.
Returns and Store Credit
You can return items within 14 days of delivery to receive a store credit. Unfortunately, we don't offer refunds or exchanges, store credit only.
Because of limited stock, we cannot guarantee that your preferred size/style will be available upon return of your item nor can stock be reserved, so exchanges are no longer available.
Upon receipt of your return, we will issue a store credit of the purchase price paid to you within 2 days.
Please note:
- The original shipping costs are non-refundable and the customer must cover the cost of return postage at the time of return.
- We will not accept any items that have been engraved, altered or damaged.
- We cannot process returns for online orders at our stores.
- Sale items can not be returned.
- We aren't responsible for any potential damage or loss on return shipping.
The store credit will be issued in the form of a gift card, which you can use to purchase a replacement or on your next order.
For Non-Pierced Jewellery - Necklaces, Rings, Bracelets, etc
Returned items must be unused/unworn, with original tags intact, or in their original sealed packaging.
For Body Piercing Jewellery & Earrings
It is important to verify that the style/colour is what you expected before you break the heat sealed bag. We cannot accept returns of body piercing jewellery and earrings once the heat-seal bag has been broken, for hygiene reasons.
For Personalised Jewellery
Personalised jewellery cannot be returned or exchanged, as personalised jewellery is a one-of-a-kind item unless we made an error with your order
Cancel Order
If you wish to cancel your order, please Email Us with your order number. If your order hasn't been processed yet, there won't be any charges for the cancellation. However, if we've already started processing it, there will be a 10% cancellation fee to help us cover bank fees and administrative costs .
Personalised orders cannot be cancelled.
Incorrect Item
If you receive an incorrect item, please Email Us with your order number and a photo of the item within 48 hours of delivery. Item must be unused/unworn, with original tags intact, or in their original sealed packaging. We'll arrange to have the incorrect item sent back to us at our expense, and we'll meet our obligations under the Consumer Guarantees Act (CGA) to provide a remedy.
Gift Card
Gift cards can not be replaced or returned and are not redeemable for cash.
Please Email Us with the following information to start a return request,
- Order Number
- Item to return
- Reason for return
- A photo of the item
We will get back to you within 24 - 48 Business Hours.
