Shipping & Delivery

Processing Times

We generally process your orders within the day it was purchased, and orders will be dispatched the following working day. (Personalized jewellery will be dispatched within 5~10 working days). 

Domestic (NZ) Shipping

All orders in New Zealand are shipped by NZ Post.

* Signature Required Service costs an extra $1.

International Orders

All international orders are shipped by NZ Post or DHL.

• Shipping rates and free shipping thresholds are automatically calculated at checkout based on your order amount.

• Estimated delivery times are shown at checkout and may vary depending on your shipping address.

If your country is not listed above, please contact us for a shipping quote.

Please Note:

• United States Orders: All orders shipped to the USA are sent Delivered Duty Paid (DDP), meaning all duties and taxes are included in the price at checkout. No extra fees will be charged upon delivery.

• Other International Orders: Orders shipped outside of the USA are sent Delivered Duty Unpaid (DDU). If any import taxes, customs duties, or fees apply, these are the responsibility of the customer and must be paid directly to the local customs authority or courier upon delivery.
  

Glitters will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery centre, causing the item to be sent back to us. An additional cost will be added to ship the goods to you again.

If the package is lost during shipping, let us know right away so we can file a claim with Couriers. We will either ship you a replacement or issue a refund after the claim is granted. Unfortunately, neither Glitters nor Couriers can offer refunds or replacements for items that have been lost, or stolen after being delivered to your property.

Glitters is not responsible for delays caused by Customs Clearance, local duties, taxes, and courier companies.